Terms & Conditions
Terms & Conditions
Bastow Tech Ltd (trading as FounderPill)
Company number: 11967834
Registered office: Kemp House, 160 City Road, London, England, EC1V 2NX
These terms and conditions apply to all purchases and use of services, digital products, and applications offered by Bastow Tech Ltd (trading as FounderPill). By using this website or buying from us, you agree to the following terms.
1. Who we are
FounderPill is the trading name of Bastow Tech Ltd, a company registered in England and Wales. We provide consultancy services, digital products, and web-based applications to support business owners, with a particular focus on strategy, operations, and systems support.
2. What we offer
We sell a mix of services (such as strategy sessions, consultancy, and virtual support), digital products (such as templates, resources, and guides), and applications (tools or software designed to support business operations). Details of each offering are provided on our website or sent directly to you.
3. Ordering and payment
You must be 18 or over to place an order. Orders are confirmed once payment has been received in full. Prices are listed in GBP and include VAT where applicable. Payment can be made using the methods available at checkout, such as Stripe or bank transfer. We reserve the right to refuse or cancel an order if we believe it has been placed in breach of these terms or if we are unable to deliver the product or service as advertised.
4. Delivery and access
Digital products are delivered via email or direct download after payment. Services are scheduled and confirmed via email or our booking system. Access to applications may require a login or activation link, which will be issued after purchase. Please do not share access with others unless the product or licence explicitly allows it.
5. Refunds and cancellations
Digital products and applications are non-refundable once accessed or downloaded, unless the item is faulty or we are required to refund under UK consumer law. For services, you may cancel or reschedule a booked session up to 48 hours in advance for a full refund or credit. If you cancel within 48 hours or do not attend, we reserve the right to charge in full.
6. Use of content and software
All materials, tools, templates, applications, and content you purchase from FounderPill remain the intellectual property of Bastow Tech Ltd. You are granted a licence to use them for your own personal or internal business use only. You may not copy, sell, redistribute, or modify them without written permission.
7. Disclaimer
Our services, products, and tools are designed to offer practical support and strategic guidance. They do not constitute financial, legal, or clinical advice. Any actions taken based on our materials are your responsibility, and we cannot guarantee specific results.
8. Liability
We will not be liable for any loss of income, business, or data, or any indirect or consequential loss arising from the use of our products or services. Our total liability is limited to the amount paid for the product or service in question.
9. Privacy
We collect and process personal data in accordance with UK data protection laws. For more information, please see our Privacy Policy, which explains how we use your information and your rights.
10. Changes to these terms
We may update these terms from time to time. The most recent version will always be available on our website. Your continued use of our services or products will be taken as acceptance of any changes.
11. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales.
Contact
If you have any questions about these terms or anything you have purchased, you can contact us at eleanor@founderpill.co.uk